Reference

Terms That Govern Your yorogel Account

These terms set out how your account works on yorogel — what you agree to when you open one, how we handle your wallet activity through DANA, OVO, or GoPay, and what applies to access in regions where local law permits it.

Account EligibilityDANA, OVO, GoPay Wallet RulesAccess by Eligible RegionAccount Suspension ConditionsGoverning Use Policy
yorogel Terms That Govern Your yorogel Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a question about how they apply to your account or wallet activity, our support team is the right place to start. We handle terms-related queries alongside account and payment questions — reach us through the channels below.

Live Chat Open the live chat widget from your account dashboard to ask about specific clauses, wallet rules or account conditions. Our team reads every query before responding.
Email Support Send a detailed terms or account question to our support email. Include your registered account name and the clause you are asking about so we can respond accurately.
Help Centre Our help centre covers common terms questions — account eligibility, wallet payment rules for DANA, OVO and GoPay, and what triggers an account review.
HOW WE OPERATE

How yorogel Applies These Terms in Practice

These terms are not just policy text — they describe the actual processes behind your account. Here is how we handle the four areas that affect you most: data handling, account security, access conditions, and how to request a change.

Data Handling

Account data you submit at registration is used solely for account management, wallet verification, and eligibility checks. We do not sell or transfer your personal data to third parties outside of payment processing.

Account Security

Your account is protected by OTP verification at login and at the point of withdrawal. If you suspect unauthorised access, contact support immediately — we can lock the account while the issue is reviewed.

Wallet and Payment Records

Every DANA, OVO, and GoPay transaction on your account is logged with a timestamp and reference number. If a payment is disputed, those records are the basis for our review — keep your wallet app receipts as a cross-reference.

Requesting Account Changes

To update registered details or request account closure, submit a written request via our support email with your account name and the specific change needed. We process these requests in the order they arrive.

Common Questions About These Terms

Below are the questions we get most about how these terms work — covering eligibility, wallet rules, account actions, and what happens if something goes wrong with your account or a payment.

These terms apply to anyone who opens an account on yorogel. Access is available where local law in Indonesia permits it. If you are not in an eligible region, these terms still govern any account activity you have already carried out.

Yes. We may revise these terms when required. We will update the revision date at the top of this page. Continuing to use your account after a revision means you accept the updated version — so check back when prompted.

A breach — such as operating multiple accounts or sharing login credentials — may result in account suspension or closure. We will contact you at your registered address before taking action wherever that is practical.

Payments via DANA, OVO, and GoPay are subject to both our terms and each wallet provider's own conditions. If a transaction fails or is disputed, we work from the timestamped records on our side and ask you to retain your wallet app receipts.

Send a data request to our support email with your registered account name. We will confirm what data we hold and provide it in a readable format, subject to verification of your identity first.

Where a local regulation directly conflicts with anything in these terms, the local rule takes precedence. We do not override applicable law — if you are unsure about your region's rules, seek local legal advice before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.