Reference

What You Agree To When You Use yorogel

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to yorogel depends on local law and is only available where eligible under your region's rules.

Account eligibility termsData handling policyDANA, OVO, GoPay wallet useJurisdiction-dependent accessContact and request rights
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yorogel What You Agree To When You Use yorogel
ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Your data and account security matter beyond just your login. Here is how we handle the key areas — from cookies to withdrawal verification — so you know exactly what we do and why.

Data Handling

We collect only what is needed to verify your identity and process transactions. Your DANA, OVO or GoPay account data is used solely for payment matching and is not shared with third parties for marketing.

Cookies and Session Data

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings from your browser; disabling some may affect account features.

Retention and Deletion

Account data is retained for the period required by our operating obligations. When you close your account, we delete personal data not required for legal retention, and confirm deletion in writing on request.

Withdrawal Verification

Before a withdrawal clears, we match your destination wallet — DANA, OVO or GoPay — against the name on your verified account. This step protects your funds and is non-negotiable for all accounts.

POLICY CONTACT

Reach Us About Legal or Account Questions

Have a question about how your data is stored, want to update your consent, or need to raise a legal request? Our support team handles account and policy queries — reach us through the channel that works for you. Players in Batam can use the same contact paths as anyone else on the platform.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a legal or policy question directly. A support agent will confirm receipt and next steps.

Email Support

Send legal requests — data access, correction or deletion — to our support email. We respond to confirmed account holders with a reference number.

Account Help Centre

The help centre inside your account lists policy documents and lets you submit a formal data or eligibility request without leaving the platform.

Common Legal Questions from Account Holders

These are the questions we see most often about rights, data and account policy. If your question is not here, use live chat or the help centre to raise it directly with our support team.

Access depends on local law and is only available where your region's rules permit it. You are responsible for checking your own eligibility before opening or using an account.

Submit a data access request through the help centre inside your account or via support email. We respond to verified account holders and provide a summary of stored data within a reasonable period.

Wallet-to-account name matching is our primary verification step. It prevents funds going to the wrong destination and confirms your identity for both deposits and withdrawals under our account policy.

Personal data not needed for legal retention obligations is deleted after account closure. You can request written confirmation of deletion through the support email once the process completes.

We notify you through your registered contact before any material change takes effect. You do not need to check back manually — we send the notice and give you time to review before the update applies.

Yes. Submit a correction or deletion request via live chat or email. We review each request against our retention obligations and confirm the outcome in writing to your registered contact.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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